At BigDataNetworking.com, we strive to provide a seamless and efficient shipping experience for our customers. Please review the following information regarding our shipping policies and procedures.
1. Shipping Policy
We offer domestic and international shipping options to ensure that our products reach customers around the world. All orders are processed and shipped from our warehouse within 1-3 business days of receiving payment confirmation, excluding weekends and holidays.
1.1. Domestic Shipping
- Shipping Methods: We partner with reputable carriers to provide reliable and timely delivery services across the country.
- Delivery Time: Standard shipping typically takes 3-7 business days, depending on the destination. Expedited shipping options are available for faster delivery.
- Shipping Cost: Shipping costs vary based on the weight and dimensions of the package, as well as the delivery location. The shipping fee will be calculated and displayed at checkout.
1.2. International Shipping
- Shipping Methods: We ship internationally to most countries using trusted international carriers.
- Delivery Time: International shipping times vary by destination, typically ranging from 7-21 business days. Please note that customs processing in the destination country may affect delivery times.
- Shipping Cost: International shipping fees are calculated based on the destination, package weight, and dimensions. The shipping cost will be displayed at checkout.
- Customs and Duties: Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply upon arrival in the destination country. These fees are not included in the shipping cost.
2. Order Processing Time
All orders are processed within 1-3 business days of receiving payment confirmation. Orders placed after 3:00 PM (local time) or on weekends and holidays will be processed the next business day. You will receive an email notification with tracking information once your order has been shipped.
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your shipment and its estimated delivery date. If you encounter any issues with tracking, please contact our customer support team at support@b2b.chothuoctay.com.
4. Shipping Restrictions
- We are unable to ship to P.O. Boxes or APO/FPO addresses.
- Some products may have restrictions on shipping to certain locations due to legal or logistical reasons. If this is the case, we will notify you during the checkout process.
5. Address Changes
If you need to change your shipping address after placing an order, please contact our customer support team immediately at support@b2b.chothuoctay.com. We will do our best to accommodate your request if the order has not yet been processed and shipped. However, we cannot guarantee changes to the shipping address once the order has been dispatched.
6. Lost or Damaged Packages
In the event that your package is lost or damaged during transit, please contact our customer support team at support@b2b.chothuoctay.com within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
7. Return to Sender
If a package is returned to us due to an incorrect address, failure to collect the package, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply. If you prefer to cancel the order, we will issue a refund for the product cost minus the original shipping fee.
8. Order Cancellations
Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact our customer support team as soon as possible. Once the order has been shipped, it cannot be canceled.
9. Contact Us
If you have any questions or concerns regarding our shipping policies, please feel free to contact us at:
- Email: Contact@BigDataNetworking.com
- Website: https://b2b.chothuoctay.com
Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time), to assist you with any inquiries you may have.
Thank you for choosing BigDataNetworking.com. We appreciate your business and look forward to serving you!